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  Make the Juice Worth the Squeeze!
Written by Julie Miller   

Getting heard above the white noise in a down economy is imperative. Dr. Julie Miller delivers six writing strategies that move your reader to take the action you want.


Consider these scenarios: Your company is considering "streamlining" your department. Translated: Some folks must leave. Management tasks you with presenting ideas on how to address this issue. Or does this one sound familiar? The senior team wants the 30,000' view of your current project (no minutia, please!) along with recommendations and a timeline for the roll out.

What to do? Answer: Persuade, convince, and guide them towards the desired action you want. In other words, sell to them. As you create a sales letter, deliver a PowerPoint deck or send an e-mail, keep these tips in mind as you think through the best approach for your desired results.

1. The Reader Reigns Supreme. If ever there was a time to get into the readers' head, it occurs when you need to convince them of your point of view. Perhaps you are garnering support for your cause and trying to get the gang on board. Or, you are writing an RFP explaining why you deserve the contract. Maybe you need to write sales copy for your product or service. In each of these instances, the reader reigns supreme.

The reader's position in the company will determine your approach and your word choice. For senior management types keep technical language to a minimum and emphasize market potential of the product or service. Include different approaches as well as costs and results. Alternatively, when presenting to those outside your field, simple, short explanations along with concrete examples seem to go over well. Stories and anecdotes also work. Try to avoid too much theory as eyes begin to glaze over.

2. Everyone Wins. Rather than the old win-lose sales paradigm, construct your topic around the idea that both sides win, thus leading to mutually rewarding results. Using the scenario example above, if you can sell to the team that eliminating jobs is not the answer but rather building a plan for increased efficiencies will gain more market share, they will sit up and listen. Both sides win. Your team keeps their jobs; the company makes more money.

3. It's All About Perception. You have heard it before-benefits sell, not features. However, benefits alone remain meaningless unless they appeal to the reader. It is how they perceive the value. Ask yourself: What will my reader/audience gain by approving my idea, buying our product, or signing up for our services? What direct value will they realize? What they gain must outweigh any costs, considerations, "yes, buts" or "howevers."

Your word choice should focus on creating the benefits your reader values. Guide your reader to conclude that what you are presenting or offering is worth the time, the money, and the resources to make it happen. For example, when you write, "I am sending this e-mail because our department needs new computers," you will probably not get the result you want. However, by focusing on the perceived benefits and writing, "If you purchase new computers, our department projects double the productivity," you will see heightened interest and heads nodding in agreement! Of course, supporting data is important to make your case.

4. Don't Dance with Me. Overworking a topic will gain you few friends. Tell your reader quickly what is in it for them. Help them understand why it is fair and equally beneficial. Then, guide them to their own conclusion. As a rule of thumb, if you are pitching your idea/product using a PowerPoint deck, dedicate no more than seven minutes to your topic. In an e-mail, 300 words remains the limit.

5. Sharp and Shiny Sentences Sing. If you think you work at warp speed, remember so do your readers! Wordy, disorganized, vague, or slow-to-the-point documents gain few allies. Writing crisply will make your message stand out. That means no wasted words. Pay attention to over usage of these words: of, which, and that. Too many of these words weakens your writing. If your readers have to wade through worn and weary sentences filled with jargon and acronyms, you ask too much. If they have to reread your writing to make sense of it, you are on thin ice. If they work too hard to read those long, drawn out sentences, they will quit.

6. Style Counts! Here is a simple strategy you can use to immediately create more interest and style in your writing. Vary your sentence structure. With thirty-nine different ways to construct a sentence, you have no excuse for falling into the old subject-verb-object trap. By varying the pattern of your sentences, you keep your readers alert. You don't want your writing sounding like the messages on an ATM. For example, this standard style has a familiar ring: The third quarter profits exceeded expectations. However, if you make the sentence into a question: How much did the third-quarter profits exceed expectations? Or use a quotation: The chairman of the board gleefully announced, "The third-quarter profits exceeded my expectations!" you would move towards more interesting, more robust writing.

By using these tips to sell, you will start noticing some exciting changes in your writing. Just imagine getting that promotion, making that sale, or having your project approved and funded! So, to coin an old phrase, the pen is mightier than the sword-consider yourself armed and dangerous!