"Thank you for your outstanding session on Creating a Culture of Service Excellence. Your session was the first to present a practical, step by step, “nuts and bolts” if you will, approach as to how to actually change an organization’s culture.
-- Lou Cirelli: Director Quality Assurance Dormitory Authority State of New York

"To say that you were a “hit” at our Senior Management Conference this last week on St. Simons Island would be an understatement. I’ve received numerous compliments regarding your presentation and the quality of the content.
-- Richard A. Collinsworth: Executive Vice President/COO, Security Bank"

"Teri Yanovitch is an accomplished ambassador for service excellence. Her expertise and "hands-on" experience with companies known for delivering world-class service provide unique credentials.
-- Carol Droessler: Managing Director AAA National Office

"It was agreed by everyone who attended the conference that this had the best content, flow and was indeed the most professional yet.
-- Tim Ward: Aftersales Director, Scania (Great Britain) Limited

"Teri has always “gone the extra mile” to ensure client satisfaction and to deliver an outstanding product. Her process for creating a culture of service excellence is the best system I’ve seen to ensure a structured approach towards reaching a common vision for the entire organization.
-- Linda Watson: CEO LYNX Transit System

"Westgate Resorts engaged T.A.Yanovitch, Inc. in early 1999 to help our organization build and launch a process to strengthen our customer service delivery. Their services exceeded our expectations throughout the project and the service improvement process still exists within our organization today."
-- Richard Siegel: Vice President, Westgate Resorts

"Thank you for speaking at the ABC Leadership Forum in Vancouver. You exceeded all our expectations."
-- William Coenen: COO, America’s Blood Centers

Teri takes a holistic, system-oriented approach to helping organizations transform their service culture. She is a true expert in her field and an exceptional consultant.
-- Matt Hawks: Director of HR, Rollins College

It was great. It was very moving. It ended with people stating that it was the best meeting we have ever had at McGladrey. I believe a defining and pivotal moment in our company and you were part of it!!!!
-- Kathy Thomas-Beck, Southeast Market Leader, McGladrey Inc.



Books By Teri Yanovitch:


Unleashing Excellence - The Complete Guide to Ultimate Customer Service

 


Teri Yanovitch

Areas of Expertise:

Customer Service
Leadership/Management
Marketing
Small Business
 







 

Customer service expert Teri Yanovitch has been on the frontline of the customer experience for more than three decades. Author of the acclaimed "Unleashing Excellence - The Complete Guide to Ultimate Customer Service", she is a former customer service ambassador for the Walt Disney Company (a gold standard in customer service). She is also a former regional trainer of the southeast U.S. for the Hertz corporation and is widely regarded as a leading authority in the field. Teri's passion is to engrain service excellence into the fabric of the organization so that every employee understands customer service is not an either/or proposition, nor an add-on to their job, but it IS their job.

Combining a memorable customer experience with giving the customer what was promised is a winning combination that Teri honed while working with the noted guru of quality management, Philip Crosby and her years as a seminar speaker at the Disney Institute. Disney has become a benchmark for organizations all over the world as they know their true measure of success is repeat business and they work very hard at bringing guests back.

Teri instills the service excellence culture in all sizes of businesses. Services provided by T.A.Yanovitch, Inc. include leadership retreats, employee training workshops, and keynote speeches. For more information on building loyal customers through service excellence and to increase revenue/profits/growth, please contact Teri at ty@retainloyalcustomers.com or (407) 788-7765.
 

 

Customer service expert Teri Yanovitch has been on the frontline of the customer experience for more than three decades. Author of the acclaimed "Unleashing Excellence - The Complete Guide to Ultimate Customer Service", she is a former customer service ambassador for the Walt Disney Company (a gold standard in customer service). She is also a former regional trainer of the southeast U.S. for the Hertz corporation and is widely regarded as a leading authority in the field. Teri's passion is to engrain service excellence into the fabric of the organization so that every employee understands customer service is not an either/or proposition, nor an add-on to their job, but it IS their job.

Combining a memorable customer experience with giving the customer what was promised is a winning combination that Teri honed while working with the noted guru of quality management, Philip Crosby and her years as a seminar speaker at the Disney Institute. Disney has become a benchmark for organizations all over the world as they know their true measure of success is repeat business and they work very hard at bringing guests back.

Teri instills the service excellence culture in all sizes of businesses. Services provided by T.A.Yanovitch, Inc. include leadership retreats, employee training workshops, and keynote speeches. For more information on building loyal customers through service excellence and to increase revenue/profits/growth, please contact Teri at ty@retainloyalcustomers.com or (407) 788-7765.
 

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