"... engages her audience and always leaves them wanting more of her time. We all left the events with ideas for enhancing our own service excellence skills as well as helping others do the same."
-- Trina M.

“Susan is a person who presents innovative ideas with enthusiasm and conviction. She is an excellent leader and facilitator.”
-- Leona K."

“Susan is very inspirational, always upbeat, and very good at helping us find appropriate and creative solutions to our challenges.”
-- Fran C.

"Susan is a great presenter, engages the audience, speaks directly to the service issues with concrete and constructive solutions, and inspires others to deliver great service."
-- June H.

“What a super talent! When it comes to understanding the customer and building a reputation for the firm, Susan is the expert.”
-- Bill C.

"... engages her audience and always leaves them wanting more of her time. We all left the events with ideas for enhancing our own service excellence skills as well as helping others do the same."
-- Trina M.



Books By Susan Hoekstra:


The Service Journey

 


Susan Hoekstra

Areas of Expertise:

Customer Service
Leadership/Management
 

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