"Thank you for your outstanding session on Creating a Culture of Service Excellence. Your session was the first to present a practical, step by step, “nuts and bolts” if you will, approach as to how to actually change an organization’s culture.
-- Lou Cirelli: Director Quality Assurance Dormitory Authority State of New York

"To say that you were a “hit” at our Senior Management Conference this last week on St. Simons Island would be an understatement. I’ve received numerous compliments regarding your presentation and the quality of the content.
-- Richard A. Collinsworth: Executive Vice President/COO, Security Bank"

"Teri Yanovitch is an accomplished ambassador for service excellence. Her expertise and "hands-on" experience with companies known for delivering world-class service provide unique credentials.
-- Carol Droessler: Managing Director AAA National Office

"It was agreed by everyone who attended the conference that this had the best content, flow and was indeed the most professional yet.
-- Tim Ward: Aftersales Director, Scania (Great Britain) Limited

"Teri has always “gone the extra mile” to ensure client satisfaction and to deliver an outstanding product. Her process for creating a culture of service excellence is the best system I’ve seen to ensure a structured approach towards reaching a common vision for the entire organization.
-- Linda Watson: CEO LYNX Transit System

"Westgate Resorts engaged T.A.Yanovitch, Inc. in early 1999 to help our organization build and launch a process to strengthen our customer service delivery. Their services exceeded our expectations throughout the project and the service improvement process still exists within our organization today."
-- Richard Siegel: Vice President, Westgate Resorts



Books By Teri Yanovitch:


Unleashing Excellence - The Complete Guide to Ultimate Customer Service

 


Teri Yanovitch

Areas of Expertise:

Customer Service
Leadership/Management
Marketing
Small Business
 

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