"Dee has extensive knowledge of her field that she translates easily to students of any skill level."
-- Julie Bonner, University of Phoenix Campus College Chair
"Dee .. designed, and contributed fresh ideas that resulted in original, interactive trainings."
-- Doug Nathan, ConflictMatters, Managing Partner
"Dee brings a lovely combination of intelligence and compassion to all of her work."
-- Laura Pierson, Softek, Inc.
"You earned the trust and respect of both sides through your commitment and dedication to the process [of mediation]."
-- Tracy L. Bradford, Esq. DLA Piper US LLP
"Dee’s application of technical knowledge and expertise is tempered by her life experiences, making her a rare commodity."
-- Chris Koser, former director ADR Consortium Seattle Executive Board
"Very well presented, instructors were very knowledgeable"
-- Workshop participant
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Managing Workplace Conflict
Learn how to successfully implement organizational change
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Presented by Dee Knapp
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Change! The word scares most people to death, but it's a critical success component in business. As an executive, you are tasked with championing change to drive the growth of the company. Yet, if your employees are not on-board, unhealthy conflict arises … and productivity, morale and profits suffer.
Dee Knapp, employment attorney and expert mediator, helps business and HR leaders successfully implement workplace changes. A member of the American Arbitration Association Mediation Panel, Dee teaches you the critical steps to take during organizational change to minimize conflict. Change can be a powerful tool to drive the profitability of the company … if you've mastered the methodology to implement it.
In this webinar, you'll learn how to:
• Knock down the employee defense walls that resist change
• Get employee buy-in on the need for change
• Implement effective change management strategies
• Use a 4-step process for turning conflict into opportunity
• Recognize the difference between constructive and destructive conflict
• Turn destructive conflict into constructive opportunity
The first 50 registrants also receive Dee's white paper on managing conflict during organizational change to help you implement the teachings from this training session.
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Suggested Attendees: Business and HR leaders responsible for workplace change
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| About the Presenter: |
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Dee Knapp, president of Accord & Collaboration Dispute Resolution Services has been providing mediation, facilitation, conflict coaching and training that addresses workplace conflict for over twenty years. She speaks and trains nationwide and is currently an adjunct professor at Seattle University School of Law teaching “Client Counseling and Negotiations” and “Mediation.” She holds a law degree from the University of Washington and has a B.A. from the University of Colorado in Sociology and Psychology. As a mediator, Ms. Knapp serves on panels for the American Arbitration Association, the EEO Commission, the U.S. Postal Service REDRESS panel and several community programs. ... read more |
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